Return and Refunds Policy

Our Return Commitment

We want customers to feel comfortable shopping with us. If a purchase does not meet your expectations, you may be eligible to request a return or refund under the conditions described below.

Our standard return request period is 30 days from the date your order is delivered, unless a different period is required by applicable law or stated for a particular product.

Return Conditions

To be eligible for a return, products should generally meet the following requirements:

Be unused and in their original condition.
Include original packaging and accessories, where applicable.
Be accompanied by valid order information.
Be submitted for return within the applicable return period.

Items that are damaged through improper use or returned in an unsuitable condition may not qualify for a standard return.

Certain products may be excluded from returns where legally permitted.

Starting a Return

Please contact us before sending any item back.

Your return request should include:

Your order number.
The product you wish to return.
The reason for the return.
Photographs or other evidence if the product is damaged or incorrect.

After reviewing your request, we will provide the appropriate next steps.

Incorrect or Damaged Orders

If an order arrives damaged, defective, or contains an incorrect item, please notify us as soon as reasonably possible.

We may request supporting photographs or additional information to assess the situation.

Depending on the circumstances, an eligible customer may receive a replacement, refund, or another suitable resolution.

Refund Approval and Timing

Returned items may need to be inspected before a refund is approved.

Once approved, refunds will generally be issued through the original payment method.

Please allow 5–10 business days after approval for processing. Your financial institution may require additional time before the funds appear in your account.

Shipping Costs for Returns

For standard returns due to a change of mind or personal preference, customers may be responsible for return shipping expenses unless otherwise stated.

If an item is confirmed to be defective, damaged, or incorrectly supplied, return shipping arrangements will be handled in accordance with applicable law and the circumstances of the case.

Original delivery charges may not be refundable unless required by law.